Frequently Asked Questions

General

Is everything really handmade?

Nearly everything!

All leathercraft and stationery with the exception of the pens, pencils, paperclips, rubbers and sharpeners that are included in the Stationery Boxes are handmade.

The stickers are a mixture of hand designed or software designed, then cut using CNC hardware and finished by hand.

Do You Have Product Liability Insurance?

Yes, we have Public and Product Liability Insurance. Full details available on request.

What methods of payment do you accept?

We currently use PayPal and Square as they are trusted and secure payment platforms.

If you do not have a PayPal account you can checkout securely using any of the below payment cards:

  • VISA
  • Mastercard
  • American Express

We can also now take payments in person the following ways:

  • Contactless
  • Chip & Pin
  • Magnetic Strip
  • Apple Pay
  • Google Pay

Should you prefer to call us to place an order, we can now also process secure “Cardholder Not Present” payments over the phone.

Why is the item that has been delivered slightly different to the image on the web site?

As every item is bespoke and handmade, there can be small variations in each piece. This is a good thing, as it is part of the inherent character of handmade pieces.

The way we make stickers means that every sticker is typically accurate and repeatable.

Leathercraft items will vary as each item is bespoke and the leather we use is 100% natural which develops a patina. No two leathercraft items will be identical.

Our Stationery collection will vary in colour and design as unique papers and cards are used to craft each item. The dimensions of each stationery item will be approximately the same as we use templates to create our handmade stationery unless it is a custom order.

Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.

It may mean the item that has been delivered to you is slightly different to the image on the website.

How long will my order take to arrive?

All orders will be processed as quickly as possible but there may be a delay should we have to order any supplies to complete your order. Each listing shows a guide of processing times.

You will automatically receive three separate emails confirming:

1. Order has been placed
2. Order is being processed
3. Order has been shipped

The option to Click and Collect has been suspended for now.

All UK orders include Free Shipping (except for any order under £20 that includes any Hand Sanitiser Bottles, this is because the bottles are 0.5cm too deep to fit in anything smaller than a Parcel and so incur a minimum postage cost of £3.50).

All UK orders over £20 will be posted using Royal Mail Tracked 48 services.
All International Orders will be sent Royal Mail International Tracked at usual Royal Mail prices.
You will receive shipping updates from Royal Mail via email for any tracked services.

Royal Mail 2nd Class typically takes 2-4 working days
There may be some delays due to the ongoing health situation in the UK.

Royal mail have recently announced that ‘…due to resourcing issues…’ deliveries to certain areas may be limited.
The currently affected areas can be checked here (Opens a new tab at the Royal Mail Service Update Page, Published and updated by Royal Mail).

Do you charge VAT?

DD Practical does not currently charge VAT.

Can I send a purchase as a gift?

Yes, you can send any item as a gift. Please provide the name and address of the receipient in the “notes” box at checkout.

Where are your products made?

Our products are manufactured at our shop; DD Practical, Preston Box Markets, Earl Street, PR1 2PT.

During National Lockdowns, we move production to our home in Preston.

Can I cancel my order or return an item if I change my mind?

We want our customers to love their purchases from DD Practical.

If for any reason you are not happy with your purchase, you can return an item to us within 14 days of receiving the item. You will have to cover the return postage cost. We will offer a refund for the purchase cost as long as any item being returned is unused, in perfect condition and not personalised. Unfortunately personalised items cannot be returned unless they are faulty.

Unfortunately, we can’t refund digital products, but we’ll be more than happy to help you with any issues.

Prior to returning any item you must contact us within 14 days of receiving your order by using the contact form to inform us of your wish to return an item.

Your statutory rights are unaffected.

How do I contact DD Practical?

You can email us through our contact form or call us on 07498 878158. If we don’t answer, please leave us a message with your name and number and we will get back to you as soon as we can.

Stickers

What is a Die-cut sticker?

Die-cut refers to a sticker that has been cut to a unique custom shape to fit a logo or piece of artwork. We use a CNC die-cutting machine that connects to a CAD program to enable us to create a sticker and cut it exactly as required. This provides accurate and repeatable results.

What is a Print-Cut sticker?

Print-Cut stickers are made using self-adhesive paper. This is not waterproof so these stickers are not ideal for long term outdoor use. We can make Print-Cut stickers on Matte or Glossy sticky paper. The design is first printed onto sticky paper then cut out on a CNC die-cutter.
Print-Cut stickers are perfect for labels, postage stickers and product labels.

What is a Vinyl-Cut sticker?

Vinyl is a material used to make stickers. Vinyl stickers: also known as decals, are extremely hardwearing and waterproof for use both indoors and outdoors. A Vinyl-cut sticker is cut from a single piece of self-adhesive Vinyl. This means that Vinyl-cut stickers are usually limited to one or two colours and there are limitations to the amount of detail that can be cut out successfully. The design is cut out on a CNC die-cutter.
Vinyl-Cut stickers are perfect for car decals, window stickers and plain logo designs.

What is a Vinyl Print-Cut sticker?

Vinyl Print-Cut stickers are made using white or transparent self-adhesive waterproof Vinyl where an image or artwork is first printed onto it and then cut out on a CNC die-cutter. This means that the design is almost limitless with regards to colour and design. Please note: we can’t print ‘white.’
Vinyl Print-Cut stickers are perfect for more intricate designs, logos, and artwork.

How do I apply a Vinyl Sticker?

Please see our Sticker Application Guide for detailed instructions on how to apply a Vinyl sticker. Should you have any issues, please feel free to contact us.

Leathercraft

What leather do you use?

For all details on our leather range, please click here to visit our dedicated info page.

Caring for your Leather

Your leather product is personal to you. It will pick up marks from your day to day life and it will develop a character that reflects your lifestyle. Depending on how you want your patina to development, you might want to consider purchasing a natural leather care product in order to treat the leather. You can treat your leather once in a while to polish out some of the marks it has picked up and condition the leather to extend its life.

If you do decide to treat the leather, we recommend trying it on a small unseen area first and leave for 24 hours to ensure there are no unwanted reactions.

Please note, leaving your leather product in direct sunlight for prolonged periods will change the leather. The leather may dry out and develop cracks.

Should your leather product get anything spilt on it, we recommend cleaning it gently with a damp cloth and leaving it to dry at room temperature.

Most of all, we want you to enjoy your leather product. If you look after it, it should last you a lifetime.

If you have any questions regarding caring for your leather product, please contact us and we’ll be happy to help!