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Can I cancel my order or return an item if I change my mind?

We want our customers to love their purchases from DD Practical.

If for any reason you are not happy with your purchase, you can return an item to us within 14 days of receiving the item. You will have to cover the return postage cost. We will offer a refund for the purchase cost as long as any item being returned is unused, in perfect condition and not personalised. Unfortunately personalised items cannot be returned unless they are faulty.

Unfortunately, we can’t refund digital products, but we’ll be more than happy to help you with any issues.

Prior to returning any item you must contact us within 14 days of receiving your order by using the contact form to inform us of your wish to return an item.

Your statutory rights are unaffected.